Shop FAQs

WHEN WILL I GET MY ORDER?

Orders will be shipped 1-3 days after the date of receipt of the order. If your order is time-sensitive, please say so when ordering, so that we can expedite your order.

Delivery times within the US are typically 7-12 days. Deliveries outside the US may take 1-3 weeks.

Actual delivery times are affected by factors beyond our control, including natural calamities, security measures implemented by the government, and Customs, etc.

Please note that Filipino Food Crawl is not responsible for delays caused by these external factors. Refunds are not issued for items that are delivered late due to these delays by third parties.

There may be times when we are on vacation so orders placed at this time cannot be fulfilled within the usual timeframe. We will always announce our vacations in advance through our social media channels and our website.

WHAT HAPPENS IF MY ORDER IS LOST IN THE MAIL?

If, through no fault of your own, you do not receive the item(s) you paid for, we will happily give you a full refund, including shipping. However, this excludes cases of theft -- where the postal service has properly delivered, but the item was stolen at the destination address.

Because postal or Customs delays can happen randomly, we cannot consider an item "lost in the mail" until after 30 business days from the date of shipment. For international addresses, "lost in the mail" applies only after 60 business days from the date of shipment. In any case, if you think your order was lost in the mail, please let us know within 90 days of the shipping date. Lost item claims made beyond this 90-day period will not be entertained.

No refunds can be issued if the order was lost because you provided an incorrect address. If you were not in at the time of the attempted delivery and your postal service left you a note as to where to claim the package, it is your responsibility to pick up the package on time. Refunds will not be issued if you were sent a postal notice and did not pick up your item on time.

ABOUT "RETURN TO SENDER" PACKAGES:

If your order is returned to us by the postal system due to any reason not within our control (we were given an incorrect address, or the postal service had difficulty delivering to you), we will inform you that the package was returned to us. Sometimes our delivery company or our post office charges a fee for returning a package; if this is the case, we will inform you about the cost as well.

We will then ask you if you still want the item(s) you ordered. If yes, we will mail it to you again (to the correct address, which you must supply), after you have paid the appropriate shipping charge and, if applicable, the fee that the post office charged us to reclaim your order.

If you would rather not have the item sent to you again, we will refund you for the item cost, but not the shipping fee. If we were charged a fee for the return of the package, the fee will be deducted from the amount to be refunded to you.

The above also applies in the event that a package is returned even if it carried the correct address. Sometimes, postal services return packages for unclear reasons, and in such instances, we can refund the cost of the item, but not the mailing cost, which has already been spent.

IS MY ORDER MAILED WITH TRACKING?

Filipino Food Crawl will do everything to deliver your orders to safely and promptly. We ship via USPS to our US customers with tracking. International orders are also sent with tracking whenever possible.

CIRCUMSTANCES BEYOND OUR CONTROL

There are some circumstances completely beyond our control for which we cannot accept responsibility. These circumstances include, but are not limited to, the following:

  • the package would not fit in your mailbox and the postman took it back to the post office or some unknown location

  • the address in your Filipino Food Crawl account is wrong

  • (if you live in an apartment or condo) your building manager or concierge does not properly inform you that a package has arrived.

  • you were not present when delivery was attempted, and you were left a postal notice telling you when and where to pick up the package, but you did not pick it up in the time allotted

  • somebody steals your package

CUSTOMS AND DUTIES

Customers are responsible for any taxes or duties that may be charged on their end.

HOLIDAY SHIPPING

During the Christmas season (late November and whole of December) and other busy seasons, we will do our best to send your order within two days of receiving your order. Sometimes, an additional day may be required depending on the number of orders. If you would like expedited shipping, please let us know when ordering.

Filipino Food Crawl will refund you in full if your order is lost in the mail, subject to our general mailing and refund policies. However, Filipino Food Crawl will NOT be held responsible for delayed deliveries (e.g., items not delivered in time for Christmas), as the performance of the postal system and courier companies is beyond our control. No refunds will be issued for delayed deliveries.

For Christmas and other holiday periods, we will consider an item lost in the mail if the order is not received within 2 months of shipment.

If you have any questions, please email hello@filipinofoodcrawl.com.